Mediated Support Tool (MST)

The support is provided in terms of a collaboration tool for mediated collaborations.

The architecture is designed around the concept of the Moderator or Mediator. This type of collaboration is based on a central module that manages the interactions between experts and the project mediator, tracking the involved actions, in the process of convergence towards agreed interfaces and protocols.

• The support tool contains a module for document handling and a module for recording all executed transactions, dealing with associated repositories.
• The tool is a web-based one, with instant messaging, session and document handling facilities for sharing documents in interactive sessions.
• Experts contribute to the solution of the problem, so the module supports the supply of documents and textual support information associated to the generated solution

• A4 – Interoperability Framework and Services for Networked Enterprises

• 8. Interoperability Infrastructure